Return, Exchange, or Refund Policy

1. Return Period

Customers may request a return or exchange within 25 calendar days from the date the order is received.

Requests submitted after this period cannot be accepted.

2. Conditions for Returns and Exchanges

To be eligible for a return or exchange, all of the following conditions must be met:

• The item must be unused, in its original condition, and free from damage caused by improper handling.

• The item must be returned in its original packaging, including all accessories, instructions, and any tags provided at delivery.

• Items made to order or customised according to customer specifications are not eligible for return or exchange.

• Items damaged due to misuse, incorrect installation, or inadequate care are not eligible for return.

The store reserves the right to refuse any return or exchange that does not meet these conditions.

3. Return Process

To initiate a return request, customers must follow the steps below:

Contact our support team and provide the order number along with the reason for the return.
Once the request has been reviewed, further instructions will be provided.

A pre-printed return label is included inside the parcel received by the customer and can be used directly for the return.

To complete the return:

Attach the provided return label to the package.
Return the item in its original packaging with all included components wherever possible.
Using a trackable shipping service is recommended to ensure safe delivery.

If the return is not related to an incorrect item, damage, or a non-conforming product, return shipping costs are the responsibility of the customer.
If the return is due to a delivery error, damaged item, or incorrect product, return shipping costs will be covered by us.

4. Exchange Process

We do not support exchanges. If a customer wishes to exchange an item for a different model or variation:

• Complete the return process as outlined above.

• Place a new order through our website for the desired item.

This process ensures accurate stock availability, clear pricing, and efficient order handling.

5. Refunds

Once the returned item has been received and inspected, customers will be notified of the outcome.

If the return is approved:

Refunds will be issued using the original payment method unless otherwise agreed.
Refund processing typically takes 2–5 business days after the returned item has been verified.
The time required for funds to appear in the customer’s account may vary depending on the payment provider or financial institution.

6. Damaged or Incorrect Items

If an item arrives damaged or incorrect, customers must contact our support team within 7 days of delivery and provide clear photographs of the item and, where possible, the packaging.

After assessment, we will arrange:

Return or collection instructions for the affected item and dispatch of a replacement at no additional cost.

If a replacement is unavailable, a full refund will be issued.

7. Exceptions to Returns and Exchanges

Returns or exchanges are not accepted for:

Custom-made or personalised items.
Any other exclusions permitted under applicable Australian regulations.

8. Policy Updates

This policy may be updated from time to time to reflect operational improvements or regulatory requirements.

Any revised version becomes effective once published on our website and applies to orders placed thereafter.

9. Contact Information

For enquiries regarding returns, exchanges, or refunds, please contact us using the details below.

Address:APT BLK 145 JALAN BUKIT MERAH #06-1104, SINGAPORE 160145, SINGAPORE
Phone:+65 (874) 10314
Email:care@denmymart.com
Business Hours:Monday to Friday, 10:00 am – 4:00 pm (excluding public holidays)