Payment Policy

1. Available Payment Methods

Our website offers secure and reliable payment options for all purchases.

The following payment methods are currently accepted:

Visa
MasterCard
Discover
Diners Club
JCB

All payments are processed in Australian dollars (AUD) and include applicable taxes in accordance with Australian requirements.

2. Payment Security

Protecting payment information is a priority for the store.

To ensure transaction security:

All payments are processed using advanced encryption technology.
Full card details are not stored on our systems.
Financial information is not shared with unauthorised parties.
Secure HTTPS/SSL connections are used for all sensitive transactions.

3. Payment Authorisation

By confirming an order, customers authorise the total payable amount to be charged using the selected payment method.

If a transaction is not approved by the bank or payment provider, the order cannot be completed. In such cases, customers may be required to:

Verify payment details.
Use an alternative payment method.

4. Prices and Applicable Charges

All prices displayed on the website:

Are listed in Australian dollars (AUD).
Include all applicable taxes under Australian regulations.

No additional charges will be applied during checkout unless clearly stated prior to order confirmation.

5. Order Confirmation

Once payment has been successfully completed, a confirmation email containing a detailed order summary will be sent.

If a confirmation email is not received within 24 hours:

Please check spam or junk mail folders.
If still not received, contact our support team for assistance.

6. Payment Issues

If an error or irregularity occurs during payment, customers should:

Email us with the order number.
Provide a brief description of the issue encountered.

We will review the transaction and, where necessary, coordinate with the payment service provider to resolve the matter.

7. Contact Information

For enquiries regarding payments or transaction-related matters, please contact us using the details below.

Address:APT BLK 145 JALAN BUKIT MERAH #06-1104, SINGAPORE 160145, SINGAPORE
Phone:+65 (874) 10314
Email:care@denmymart.com
Business Hours:Monday to Friday, 10:00 am – 4:00 pm (excluding public holidays)